During certain times of the year—particularly flu and allergy season—doctors’ offices can get a little chaotic. From managing patient files, updating information, and accepting new patients to keeping up with electronic medical record (EMR) standards, it can be difficult to keep up with all of the changes and aptly care for your patients. As a result, doctors are often overworked and many of them suffer from fatigue, which can only hinder their performance at work. The medical industry is constantly changing and the technology and practices doctors use should change with it. Taking on professional virtual assistant services can help alleviate some of the pressure and stress of running a doctor’s office.
That’s why Innovative Professional Offices offers reliable and reputable virtual assistant services in Mississauga.
Virtual Assistant Services and Office Space for Medical Professionals
So what exactly is a virtual assistant and how can they help you better manage your medical practice? A virtual assistant is a professionally trained administrative assistant who works from a remote location. Although they’re not there to greet patients in person, they provide some much-needed support to your in-office medical staff.
Virtual assistants can help improve the overall workflow and efficiency of your office, save you time and money in hiring additional in-office personnel, and help lighten some of the workload of your front-end administrative staff. They can perform basic, yet time-consuming tasks such as live charting, creating medical transcriptions, and other administrative tasks that your in-office staff might not have time to complete. Basically, virtual assistants offer invaluable support to help make your medical practice operations run smoother and stay on schedule.
How Our Virtual Assistant Services in Mississauga Can Help You
At Innovative Professional Offices, our goal is to provide the optimal administrative and business support for all of our clients. We understand that as a medical professional, you already have a lot on your plate without having to worry about whether all of your patient files are accurate and up to date. You need a reliable team of administrative professionals to ensure that you have all of the pertinent patient information ready at your fingertips before, during, and after appointments.
Here’s how we can help:
Virtual assistant services can help you stay organized by scheduling and tracking patient appointments using a state-of-the-art electronic system. Now you can spend less time toying with a complex EMR and more time taking care of your patients. Our virtual assistants are courteous, understanding, and knowledgeable enough to answer basic medical questions over the phone and via e-mail.
Setting Appointment Reminders
In addition to making appointments, virtual assistants are also responsible for setting appointment reminders—both for you and your patients. As a doctor, it can be difficult to keep track of every single patient’s medical conditions, let alone when they’re scheduled to come into the office. Even though your office has its own EMR system in place, you need someone to manage it for you. Virtual assistants contact patients via phone or e-mail to remind them of upcoming appointments and cancellation policies to ensure there are no time gaps in your schedule and that you can tend to the needs of all your patients equally.
Gathering Patient Information
In order for you to be able to accurately perform your job and help your patients, you need to have all of the correct patient information available to you at all times. Our virtual assistants can help you stay organized and accurately gather all necessary patient information including full name, address, contact information, pre-existing medical conditions, allergies, prior treatments, etc. While our virtual assistants have some basic medical knowledge, complex patient inquiries need to be transferred to the appropriate medical personnel or specialists. The virtual assistants at Innovative Professional Offices are thoroughly trained in redirecting phone calls and inquiries as needed.
It’s important to follow up with patients after appointments, especially if they’ve just received complex medical treatments, to see how they’re doing. Considering the sizeable patient load many doctors have, that can be a lot easier said than done. But, with the help of our professional virtual assistant services in Mississauga, keeping track of your patients just got a lot simpler! Following up with patients is a professional courtesy that proves to them that you really do care about their well-being. It also gives them the opportunity to report any potential post-treatment side effects or symptoms they may be exhibiting.
Updating Patient Files
Patient files need to be updated from time to time for insurance purposes and for the sake of accuracy. The last thing you want to happen is to have to deny a patient treatment because their insurance information is outdated, incomplete, or inaccurate. Updated patient files can also help you avoid making serious mistakes that could lead to medical malpractice. To prevent this from happening to you, all of our virtual assistants are trained to confirm patient information upon every point of contact and make the necessary changes to their files.
Why Medical Professionals Need Virtual Assistants
When it comes to providing medical solutions, virtual assistants can help improve efficiency and accuracy in your medical practice so that you can focus on what matters the most: taking care of your patients. Virtual assistants can:
- Improve time and money management for your medical practice
- Offer support to your administrative staff
- Provide phone answering services
- Provide patients with additional information
- Make and track appointments
- Contact insurance companies on behalf of patients
- Perform medical billing
- Follow up on insurance claims and appeals
- Verifying insurance information provided by patients
- Receive and forward mail
That’s not a comprehensive list of all of the important tasks that are usually handled by virtual assistants. Every medical office has a unique set of tasks that need to be covered. All you have to do is let us know exactly what you’re looking for!
Virtual Assistant Services in Mississauga
Innovative Professional Offices is dedicated to ensuring that all of the needs of your medical practice are met. We provide comprehensive virtual assistant services in Mississauga that can ensure the smooth operation of your medical practice. To learn more about our virtual assistant services for doctors’ offices, please contact us!